The 2019 Customer Experience & Analytics Professional (CXAP) designation class will be held October 16-18 at the American Management Association (AMA) Executive Conference Center located at 1601 Broadway at 48th Street in New York City.  Sessions will be conducted from 8:30am to 4:30pm on Wednesday October 16th and Thursday October 17th.  The Friday, October 18th session will begin at 8:30am and conclude at 1:00pm to comfortably accommodate afternoon travel.  The CXAP textbook and materials can be picked up at the CXAP Welcome Desk at the AMA from 8:00am to 8:30am on October 16th. Dress Code is business casual.

The tuition fee for the 2019 CXAP program is $2,775 for those registering by October 1st. After October 1st the tuition is $2,975. CIOP Designees are provided a 5% discount. Recognizing that a unified, collaborative and well trained team contributes to designing and implementing outstanding insurance customer experiences, organizations have the option of sponsoring team attendance. For companies sponsoring teams of 3-4 attendees a 10% discount will be applied; teams of 5-9 a 20% discount will be applied and for teams of 10 or more a 30% discount. Attendees are awarded 6 continuing education units (CEUs).

There are a number of hotels within walking distance of the AMA Conference Center which provide reduced AMA room rates. Access a list at, and be sure to mention The American Management Association (AMA) corporate rate when making your reservation. We do recommend that hotel reservations be made early as the number of rooms at discounted rates is limited.